Community Services

The Community Services Department maintains streets, alleys and sidewalks, water and sewer lines and drainage systems. It also provides trash and recycling collection services through a contract with Community Waste Disposal (CWD). Other department efforts include water conservation and environmental education as well as support for Keep Allen Beautiful.

City of Allen is a member city of North Texas Municipal Water District (NTMWD). NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.

The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.

Water Quality and Microconstituents in Water Supplies

City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. City of Allen also monitors water quality and publishes an Annual Water Quality Report.

Municipal Utility Usage

City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, read the latest report.

  1. Smart Water Meter project ahead of schedule; look for doorhanger notices prior to installation

    Because installers have outpaced expected timelines, some installations may be performed before residents receive planned courtesy notices via U.S. mail. Doorhanger notices will continue to be placed at the front door at least one day in advance.

  2. Annual water system maintenance: March 6-April 3

    You might notice a slight change to the taste or smell of your tap water due to a temporary change in disinfectant by Allen’s water supplier. Though your water might taste or smell different, it’s safe for drinking and bathing.
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