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CSS stands for Citizen Self Service. The CSS portal allows applications, payments and requests to be made online.
Registration is simple! Once you're in the CSS portal, click on Sign Up and you will be walked through the steps. For more information, open our How to Register in CSS tutorial document.
Make sure you only enter the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.
Your dashboard will show activity to pay; please make sure you are checking often.
To add a contact to your application, the individual first must register in the CSS portal. Once they are registered, you can search and add them as a contact.
The original applicant (whomever is logged in when applying) will automatically be assigned as the billing contact. If you need to change the billing contact, please let us know and we can change it for you.
Once the permit is approved and released for issuance, you can navigate to the permit on your CSS dashboard. Click the blue printer icon in the upper right corner of the screen.
Internet Explorer is the recommended web browser for CSS; however, the portal works with Google Chrome as well.
Wait three minutes and try again. As long as you remember your password and are entering it correctly, the system will let you in after it resets. If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password.
Contacts can be added by clicking on the Contacts tab, and then clicking on the Add Contact button.
To remove a contact from a permit: Please call Building Inspections at 214.509.4130. As long as your contacts have an account in CSS, you can add them to your application at any time.
To add a contact to a permit: Navigate to the appropriate permit, go to the Contact tab and then Add Contact. Type in the contact name and conduct a search to add a contact (this is why all contacts must register in CSS first).
If you are the person who logged in and applied for the permit (applicant), you can cancel your inspection using CSS.
Navigate to the permit that has a scheduled inspection on your dashboard. Click on that permit, and once the screen opens, click on the Inspections button (middle of page). The page will list the inspections scheduled. Click the blue button on the right labeled Cancel Inspection.
You also can cancel your inspection by calling the front office at 214.509.4130 before 8:30 a.m.
Refer to the email sent when the Certificate of Occupancy application is approved. Inspections are called in order on our automated IVR phone line 844.381.8759 (available 24/7).
Call the Building & Permitting Department at 214.509.4130 or email firstname.lastname@example.org. Staff will delete the incorrect permit, and then you can apply for the correct permit.
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