Will water service be interrupted during installation?

Crews will temporarily turn off your water before removing the old meter and replacing it with a smart meter. This process typically takes 15-30 minutes. Installers will come to your door to notify you before work begins. If no one is home, they will proceed with work unless the meter indicates active water use. Commercial customers will be contacted separately prior to installation to ensure work doesn't interfere with business operations.

Show All Answers

1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How do the new meters sense for leaks?
10. Will I be charged extra for a smart meter?
11. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
12. Will smart meters cause my water bill to be higher?
13. Will my water rate go up because of smart water meters?
14. Do smart meters measure both water and wastewater use?
15. Do smart water meters emit radio frequencies? If so, what is the impact?
16. Can I opt out of installing a smart water meter at my home or business?